Shipping & RETURNS PolicY

SHIPPING INFORMATION:

Orders are processed and shipped within 2 to 4 business days after your order has been confirmed. Please note that we do not ship on weekends or public holidays.

We offer delivery through La Poste and FedEx, selected for their reliability and service quality. Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Shipping is free for all orders within the European Union and the United Kingdom.
For deliveries outside these zones, shipping costs are automatically calculated at checkout.

Delivery times may vary depending on the destination, customs procedures, and local postal services. Please note that we cannot guarantee exact delivery dates, as delays may occur due to factors beyond our control (such as weather conditions, customs inspections, or peak seasons).

If you have specific shipping requirements — such as express delivery, insured shipping, or a different carrier — please contact us at encorencorestore@gmail.com before placing your order. We will do our best to accommodate your request.

In the event of an issue (such as a missing tracking update or a lost package), please reach out to us at encorencorestore@gmail.com. We will contact the carrier to open an investigation and assist you promptly.

Please note that refunds cannot be issued if your package is returned to us due to non-collection or absence during delivery attempts. If you wish to have it reshipped, additional shipping costs will apply.

For customers outside the European Union, customs duties or import taxes may be charged upon delivery. These costs are the customer’s responsibility and cannot be reimbursed. We always strive to minimize such charges, but they may still apply depending on your country’s regulations.

Returns:

All sales are final; we do not accept returns. If you have any questions or concerns about your order, please contact us, and we will do our best to assist you.

Sizing and Measurements:

Our sizing is indicated in XS, S, M, L, or XL, along with measurements in centimetres (cm) and inches (in). We strive to provide accurate sizing information to assist you in finding the perfect fit. If you have any questions about sizing or need further assistance, please don't hesitate to contact us.

PAYMENT OPTIONS:

We are happy to announce that we now accept payments via credit or debit cards directly on our website. Additionally, we continue to accept payments through PayPal, which offers a secure and convenient payment method that allows you to shop with confidence. For more information about how your payment information is handled, please refer to our Privacy Policy.