Shipping & RETURNS PolicY

SHIPPING INFORMATION:

Items are shipped within 2-4 working days, once your order has been confirmed. We do not ship on Saturday and Sunday.

We offer shipping exclusively through UPS to ensure reliable and efficient delivery of your orders. Once your order is shipped, you will receive an email with a tracking number.

Example Shipping Times:

  • France: UPS Standard: 1-3 business days

  • Europe: UPS Standard: 2-4 business days

  • United Kingdom: UPS Standard: 4-5 business days

  • United States: UPS Standard: 4-5 business days

  • Other countries: UPS Standard: 7-10 business days

Please note that these shipping times are estimates and may be subject to delays due to unforeseen circumstances such as customs inspections, inclement weather, holidays, or peak seasons.

If you have specific shipping requests, such as express next-day delivery or insured shipping, please email us at encorencorestore@gmail.com. We’ll gladly assist you in finding the best solution for your needs.

In case of issues such as tracking problems or lost packages, please contact us at encorencorestore@gmail.com. We are committed to resolving any problems promptly.

In the unfortunate event that your package is lost, we will contact UPS to open an investigation. Please note that refunds will not be issued if your package is returned due to non-collection or absence during delivery attempts. If re-shipment is required, you will need to cover the shipping fees.

For customers outside of the European Union, customs duties or taxes may apply to your order. These charges are the customer’s responsibility and cannot be refunded. While we take measures to minimize customs charges by declaring a low parcel value and marking it as a gift, additional fees may still apply.

Returns:

All sales are final; we do not accept returns. If you have any questions or concerns about your order, please contact us, and we will do our best to assist you.

Sizing and Measurements:

Our sizing is indicated in XS, S, M, L, or XL, along with measurements in centimetres (cm) and inches (in). We strive to provide accurate sizing information to assist you in finding the perfect fit. If you have any questions about sizing or need further assistance, please don't hesitate to contact us.

PAYMENT OPTIONS:

We are happy to announce that we now accept payments via credit or debit cards directly on our website. Additionally, we continue to accept payments through PayPal, which offers a secure and convenient payment method that allows you to shop with confidence. For more information about how your payment information is handled, please refer to our Privacy Policy.